FAQs

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About Pelex

What if I need to cancel or change my appointment?

Please contact us via your patient portal.

What are your hours of operation?

You can schedule an appointment with Dr. Wolff 24/7. All available appointments will reflect Dr. Wolff’s availability for telehealth services. You can call our office Monday through Friday 9AM to 5PM at 703-215-2467 or email us at info@pelex.org.

What is Pelex?

Pelex is an online fertility practice of  Dr. Erin Wolff, a board-certified reproductive endocrinologist. We offer telehealth services, diagnostic testing through local facilities or home testing kits and prescription services.

Why TeleHealth for fertility services?

Most diagnostic screening and management of fertility patients can be done remotely and does not require in-office visits. That means no taking multiple days off from work, waiting in line for potentially embarrassing tests, or waiting months to be seen by a physician. Unlike most fertility specialists, we can follow your journey wherever it goes, even if that leads you to a different specialist.

How do I make an appointment?

You can get scheduled on our home page or browse our services on our “Services” tab of our webpage. Each service will have a brief description of it and who it is for.

Our Services

Does Pelex do IVF or IUI?

We are an online practice only. If Dr. Wolff finds that you are a candidate for IVF or IUI, she will make sure that you find the right clinic that best fits your needs.

I have a short question for Dr. Wolff or someone at the Pelex team. Will I have to schedule a follow up?

No! You can send your question to info@pelex.org or give us a call at 703-215-2467. If we find that your question will be better served with a follow up appointment, we will let you know!

I got my blood work or imaging procedure done and ready to review the results with Dr. Wolff, what do I do?

Schedule follow up appointment with Dr. Wolff to review your results.

Dr. Wolff wants me to get an imaging procedure done, where do I go?

Several outpatient imaging centers offer diagnostic ultrasounds and HSG (hysterosalpingograms). If you are having a hard time finding an outpatient imaging facility, we can help you find one!

Can a sperm analysis test be done from home?

Yes! There are several companies that offer sperm analysis testing kits to be done at home. Dr. Wolff will help find the right kit for you.

Where can I get medication Dr. Wolff prescribed me?

We do not have any contractual obligation with any specialty pharmacy. We can call in medication to your local pharmacy or send them to any specialty pharmacy with the most competitive pricing.

At Pelex, we keep an updated list of specialty pharmacy pricing of common medications to give our patients affordable options.

I can’t get in to see my fertility specialist for several months and have questions about testing results I received. Can I review these results with Dr. Wolff?

Dr. Wolff can review any diagnostic testing, bloodwork or answer any questions even if she was not the ordering physician.

I need help getting my records, can Pelex help?

Absolutely, Pelex can request records on your behalf if you are having issues getting access to your records.

Does Dr. Wolff do all telehealth appointments?

Yes. All telehealth appointments are done with Dr. Wolff.


What services do you provide?

Dr. Wolff offers a full range of telehealth fertility services. Dr. Wolff can write orders for bloodwork, imaging procedures and prescribe medication.

Billing and Insurance

Help! My insurance requires pre-authorization for my medication or procedure!

We can help! If you find that your healthcare plan requires pre-certification or authorization for a certain medication or imaging procedure, notify a member of the Pelex team immediately so we can work on getting your medication or procedure approved without delay.

Are medications included in the prices?

Medications are not included in our price and subject to your insurance eligibility and benefits. If you have questions about what medications are covered, our team can help verify which medications are covered by your health plan. If certain medications are not covered, Pelex can recommend a specialty pharmacy with competitive pricing.

Are tests included in the prices?

Tests are not included in our prices. All testing will be done at outside facilities near you. Most major testing facilities and outpatient imaging facilities participate with major healthcare plans.

Can I use my FSA or HSA towards my appointment?

Yes, you can use your FSA and HSA towards any eligible medical expense, including telehealth appointments. Please confirm with your HR department or call your plan to verify benefits or plan exclusions. Pelex can provide FSA/HSA receipts for submission upon request.

Does Pelex take my insurance?

While Pelex does not contract with any commercial insurance companies, we can file the claim on your behalf with your insurance company for eligible reimbursement upon request. 

Once you get scheduled, we will have you pay a portion of your appointment up front and then the remaining balance will be automatically charged to your card on file after your TeleHealth appointment with Dr. Wolff.

Where can I find the costs of Dr. Wolff’s services?

All pricing can be found here.